Looks like gitlab now requires account verification for new accounts in addition to email. Either phone number or credit card.

This applies both to accounts created with a working email or by logging in using your github account. You can’t even verify your email until you go through step 1.

I don’t know when this started, but at least for the last month or two judging from these posts in the forums.

Fun fact: I don’t even want to host on gitlab, I just wanted to report bugs in some projects. So I’m locked out.

  • bamboo@lemmy.blahaj.zone
    link
    fedilink
    English
    arrow-up
    90
    arrow-down
    1
    ·
    1 year ago

    I’d assume this will be a non issue once they implement ActivityPub. They can enable whatever account restrictions on their gitlab instance, but if I don’t want to provide this information to report a bug, then I can use another instance or self host my own, without the account restrictions.

  • blindbunny@lemmy.ml
    link
    fedilink
    English
    arrow-up
    68
    arrow-down
    5
    ·
    1 year ago

    I was asking like less then a month ago what’s wrong with gitlab when Firefox switched to GitHub, now I know.

    • voxel@sopuli.xyz
      link
      fedilink
      arrow-up
      14
      ·
      edit-2
      1 year ago
      1. firefox were using self-hosted mercurial + git with sync
      2. they just dropped mercurial, they’re still not on github
        only misc. libraries and the android frontend are on github, and firefox/mozilla has never used gitlab
  • Veraxus@kbin.social
    link
    fedilink
    arrow-up
    43
    arrow-down
    1
    ·
    1 year ago

    I really, really like Gitlab… but this is a MAJOR problem and spectacularly short-sighted.

  • kevincox@lemmy.ml
    link
    fedilink
    arrow-up
    35
    ·
    1 year ago

    This really sucks for bug reporting. I don’t mind this at all for hosting as that cost notable resources (especially their free CI tier) and they can set their own terms, but I want people to be able to report bugs without any trouble. (Although if spam is an issue maybe projects could opt-in to requiring this verification to report bugs).

    A work-around is maybe the service desk feature allowing reporting bugs via email but this has issues for proper collaboration:

    1. The reporter’s email is shared.
    2. The issue is private by default.
    3. Can’t collaborate on an existing issue.

    Maybe I’ll just go back to mailing lists… Or GitHub has gotten better recently. But GitLab’s CI is so much better.

    • TauZero@mander.xyz
      link
      fedilink
      arrow-up
      14
      ·
      1 year ago

      I want people to be able to report bugs without any trouble.

      Thank you for being aware! I’ve experienced this on github.com. I’ve tried to submit issues several times to open source projects, complete with proposed code to solve a bug, but github shadowbans my account 6 hours after creating it (because I use a VPN? a third-party email provider? do not provide a phone number? who knows). I can see the issue and pull request when logged in, but they only see a 404 on their project page even if I give them a direct link. I ended up sending them a screenshot of the issue page just to convince them this was even possible. Sad to hear gitlab does it even worse now by making phone mandatory.

  • katy ✨@lemmy.blahaj.zone
    link
    fedilink
    arrow-up
    34
    arrow-down
    8
    ·
    1 year ago

    sorry but deleting the account is absolutely ridiculous.

    mark it inactive but just deleting someone’s entire git history because they didn’t put in a phone number or credit card is so dumb.

    i don’t even need a phone number or credit card for my github account.

    • MooseBoys@lemmy.world
      link
      fedilink
      arrow-up
      18
      ·
      1 year ago

      deleting someone’s entire git history

      Based on the image text this is for new accounts only. My account has neither phone nor credit card and I’ve not been asked to re-verify. Maybe they’re having problems with bots at the moment.

      • intrepid@lemmy.ca
        link
        fedilink
        arrow-up
        1
        arrow-down
        2
        ·
        1 year ago

        Maybe they’re having problems with bots at the moment.

        I have to go through the ridiculous cloudfare verification page now. How do they have a bot issue?

    • Fisch@lemmy.ml
      link
      fedilink
      arrow-up
      7
      ·
      1 year ago

      I think this is for new accounts only, if you already have an account, your E-Mail will already be verified

    • Wilzax@lemmy.world
      link
      fedilink
      arrow-up
      5
      ·
      1 year ago

      Good thing it’s only deleting your account if it’s a new account that you didn’t finish the registration process for

  • Name@programming.dev
    link
    fedilink
    arrow-up
    26
    ·
    edit-2
    1 year ago

    Just tried this out using a typical temporary email address (temp-mail.org) and a VPN (AirVPN).
    I was only asked to confirm my e-mail address within 3 days, never for a phone address or any banking details.

    Judging by the first post you’ve linked to, it’s only necessary for paid accounts or free trials.
    The person in the second post is trying to register via GitHub / Google, well… sucks for them.

    • rrobin@lemmy.worldOP
      link
      fedilink
      arrow-up
      7
      ·
      1 year ago

      I’ve tried a few times in the past 2 weeks. Using a good email account and also with github, no luck though. Maybe its doing some “smart” heuristics to trigger it.

      I just retried now, using that temp mail (but no vpn) and got the exact same phone verification. Maybe my IP address is evil :D

  • voxel@sopuli.xyz
    link
    fedilink
    arrow-up
    17
    arrow-down
    1
    ·
    edit-2
    1 year ago

    isn’t the official gitlab instance primarily a paid platform? cc verification makes sense then.

  • Pantherina@feddit.de
    link
    fedilink
    arrow-up
    16
    arrow-down
    1
    ·
    1 year ago

    I know this sucks. But I imagine this is because of previous abuse by bots or something. Could be simply evil though.