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Joined 2 years ago
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Cake day: June 15th, 2023

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  • To add to this: I would hope your company has some sort of policy regarding conduct (HR almost always has something in the employee handbook about treating one another with respect). Clarify in writing with your supervisor about what kind of conduct is unacceptable, and start enforcing it to the letter whenever you have to take a call. “I understand this is a frustrating issue, but I won’t tolerate further abuse on this call.” When they curse you out, you hang up. If they have a problem with it, they can call your supervisor. If your supervisor has a problem with it, you report it to HR (yeah, HR isn’t “on your side” generally, but they also want to prevent lawsuits, so in this case their best interests align with yours).