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They seemed great up until around that time in 2016 they went public.
Before that you had all the Crusader Kings, Hearts of Iron games, Cities Skylines they helped make, not to mention Pillars of Eternity eoth Obsidian. Up through 2015 they were great.
Unfortunately they respond to engagement.
PNW has a large snowbird population so AZ has been trying to get PNW Rs to switch their registration to AZ to help it be more reliably red.