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Joined 3 months ago
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Cake day: January 14th, 2025

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  • We did have well over 100 tickets in the queue, now they split the support team into multiple sub support teams and each sub team has fewer tickets in their own queue. The total number is still massive but compartmentalising the problem makes most of it go away! I can filter it down to such a degree my queue is almost single figures by just ignoring everything else because that is someone elses problem.

    Also my sub team doesn’t have anyone to cover 1st line on some products so I am covering 1st line there as well as 2nd line. Upside is my stats look brilliant now that I am doing all the password reset tickets.





  • I host a page, you load the page and it has 5 links on it. You can click on any, all or none of the links and my server would have no knowledge of it because after the page has loaded that’s our communication finished. All my server can log is that you loaded the page with the links on it and they were sent to you. What you do with that is up to you.

    JS or manipulating the links would allow me to track which ones you have clicked.










  • Huh, that actually makes some sense. How would it be written, I guess spoken you could easily go “eleven dozen and seven”, presumably you would need another symbol for 10/11. Write it as B7 if you wanted to use A/B similar to how you would use A-F with hexadecimal.

    Probably take some time to get used to it from being used to using decimal.