For me, their “explanation” is pure nonsense

It’s badly written imo. There are 2 implicit informations:

• proton couldn’t give them anything else
• the ip was not used to track them anyway (yes it’s cringe to say but i mean I’m not Andy Chen nor the people who proof checked the post lol)

there are some providers that I don’t use

Ye, I’m asking to know which provider you use that does not comply with local law

sorry for making false promises

Promises were never false. They did not track ip and they don’t. They had to start for that specific user after the order…

It’s more like “we didn’t add extra clauses to our statements to make it clearer from start that bla bla bla”.

Marketing can be useful for a lot of reasons but it should never take the place of education. And vice versa.